Delivery and shipping
TF Keramiek delivers ceramics, tiles, profiles and installation materials with attention to safety, careful packaging and clear communication. No delivery or shipping surcharge is charged for webshop orders.
Free delivery
The order amount consists only of the product prices in the cart. Delivery is shown as Free delivery and is not counted as an additional cost.
Deliveries within the Netherlands
We deliver by default within the Netherlands. Depending on product type, dimensions, weight and fragility, the order may be sent as a parcel, pallet or specialized shipment. For business projects or larger volumes, delivery can be coordinated around planning and site accessibility.
Processing time and delivery time
Stock items are usually processed and shipped within 1 to 3 business days. Products that require extra packaging, palletizing or special planning may take longer. Delivery times are indicative and start after the order and payment have been fully processed.
Transport partners and tracking
We work with suitable parcel and pallet carriers. Once a shipment is registered, you will receive track-and-trace or delivery information where possible. For larger shipments, the carrier may contact you about a delivery moment. Make sure the supplied phone number and delivery address are correct.
Large and fragile ceramic products
Ceramic products require special care. Tiles and slabs are packed securely and shipped on pallets where needed. Check whether the packaging is visibly damaged on delivery. Report damage to the carrier immediately and take photos before moving or unpacking products.
Delays
We do our best to deliver every order on time. Delays can be caused by stock differences, carrier capacity, inaccessible delivery addresses, weather conditions or extra planning for pallet transport. If we expect a delay, we will inform you as soon as possible.
Damaged packages
If you receive a damaged package or notice transport damage, use the contact form with your order number, photos of the packaging, photos of the damage and a short description. We review each report carefully and look for a suitable solution.
Contact about delivery
For questions about delivery time, delivery moments or transport of large ceramic products, use the contact form. Our customer service team is happy to help with safe and practical delivery.